In the past, technology controlled the user. Conversational AI is about to shift the balance.
From speech enabled interfaces, through to intelligent virtual assistants and AI chatbots, it’s becoming increasingly apparent that customers are looking for a more humanlike, natural experience.
An experience where technology understand them, not the other way around.
But creating this type of experience requires more than just simple slot-filling chatbot technology, where users are expected to speak or text in formulaic, rigidly structured commands. Customers want to converse using their own words, phrases and terminology. What’s more, they expect an intelligent response.
From answering a simple billing query or booking a reservation, to delivering advice on complex topics or resetting a home automation task, an intelligent conversational interface lets your customer ask for exactly what they want to know.
Chatbots: The Definitive Guide (2020)
Everything you ever wanted to know about Chatbots
Learn everything from chatbot fundamentals to AI chatbots, statistics and what we can expect in the future.Read the Guide